White Paper notes

January 24, 2005

How much should an organization invest in learning to optimize the payback of a transformation?

Every transformation requires learning, from awareness to procedure to progress reports to ownership of the outcomes — and even unlearning of the old ways of doing things. Learning will take place or the transformation will fail. At issue is whether that learning is cost-effective, timely, systematic, and appropriate. Does it take advantage of IBM’s knowledge and expertise?

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