idc missing info

May 15, 2006

In fact, some employees spend 15% to 30% of their workday searching for information in corporate documents and other sources, says Susan Feldman, research vice president for content technologies at IDC and co-author of the report, The High Cost of Not Finding Information. Of those searches, only half are successful.

At that rate, a company with 1,000 so-called knowledge or information workers stands to waste $12 million a year, says Feldman. To address that shortcoming, there is software that categorizes and classifies documents, and provides a way to search them.

Portal Infrastructure Software
Knowledge workers spend 35% of their productive
time searching for information online, while 40% of
the corporate users report they cannot find the information
they need to do their jobs on their intranets.
Working Council of CIOs, Business Wire, February 27, 2001
Employees who waste precious time searching for
information can cost a large corporation $720 million
per year. Here’s how:
30%—estimate of “searching for” time.
$120,000—estimate of knowledge worker annual cost.
$36,000—cost of “searching” per knowledge worker.
$720,000,000—spent for 20,000 workers.
Business Portals: Frameworks for the Extended Value Chain,Delphi Group
The data inside a corporation doubles every six to
eight months.
META Group, as reported by Computerworld,November 27, 2000

“ An enterprise with 1,000 knowledge workers wastes $48,000 per week – $2.5 million per year – due to an inability to locate and retrieve information.”

The High Cost of Not Finding Information, IDC

  • According to research firms IDC and Delphi Group, the average knowledge worker spends about a quarter of his or her day looking for information.
  • Firms across 15 industries received a failing grade from Forrester due to their inability to leverage customer information from multiple data repositories.
  • Consider the wasted value embedded in documents, reports and presentations that have been forgotten, mislabeled or otherwise put where no one can find them.
  • Think of the data that stays locked in employees’ heads – or their desktops – because it’s “too much work” or simply impossible to publish where colleagues can find it and put it to use.
  • Add to that the time spent by IT personnel and specialists to manage company information and the technology you buy to store, organize and locate it.
  • Figure in the time spent (or not spent) by employees to create documents that will match the exacting criteria of high-overhead information retrieval systems.
  • Finally, tally the lost revenue resulting from project delays as a result of poor collaboration and information-sharing.
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